Frequently Asked Questions

1. What makes your products unique?

All our products, are handcrafted with care in the Shuswap. We use high-quality, sustainably sourced ingredients, and each item reflects the passion and craftsmanship of our work.

2. Are your candles eco-friendly?

Yes, our candles are made using eco-friendly soy wax. They are biodegradable, burn cleanly, and are sourced from renewable resources. We also use phlalate, sulphate, and paraben free fragrance oils in our products.

3. How should I care for my Tappen Apothecary candle to ensure it lasts longer?

To ensure an even burn, always allow your candle to form a full melt pool during the first burn, and trim the wick to about 1/4 inch before lighting each time. Avoid burning candles for more than 4 hours at a time, and never leave them unattended. With these simple candle care steps, you can drastically improve the lifespan of your Tappen Apothecary candle.

4. What ingredients are in your bath salts?

Our bath salts are made from a blend of Epsom salts, Dead Sea Salt, Pink Himalayan Salt, Fragrance. We don’t use any additives in our products, so you may notice discolouration from time to time. Specific ingredients for each bath salt blend can be found in the product descriptions and on the label.

5. Are your products suitable for sensitive skin?

While our products are made from natural ingredients, everyone's skin is different. We recommend checking the ingredient list and conducting a patch test before full use. If any irritation occurs, please discontinue use.

6. Do you offer customized orders?

Yes, we're happy to cater to customized orders. If you have specific requirements or want to create a personalized scent or product, please contact us at

7. How long does shipping take?

Shipping times vary based on location and the specific product ordered. Typically, orders are processed within 1-3 business days, and shipping times range from 3-7 business days.

8. What is your return and exchange policy?

We stand behind the quality of our products. If you're not satisfied with your purchase, please contact us at to coordinate a return or exchange.

9. Are your products vegan and cruelty-free?

Yes, all our products are vegan, and we never test on animals. We are committed to ethical and compassionate practices.

10. How can I contact customer support?

You can reach us at